Search the site by keyword

Preparing for further outbreaks – have we got the right app?

11 June 2020
QR code scanning

Alert level 1! Like you no doubt, I am breathing a sigh of relief. But no one can guarantee that New Zealand has seen its last case of COVID-19.

Canberra has just seen its first new case after more than a month without one. A diplomat returning from overseas drove (as he was allowed to) from Sydney Airport to his Canberra home. He has since tested positive and is now in home quarantine.

Could the same thing happen in Wellington? Yes, it could. New Zealand, like Australia, faces legal requirements under the Vienna Convention to allow diplomats freedom of movement and travel, and protection from detention.1 Diplomats are just one of many potential vectors for reintroduction.

With luck, all new introductions will be quickly detected and effectively quarantined. If less lucky, New Zealand will face at least one outbreak, perhaps many. Keeping outbreaks small and contained is key to avoiding the reintroduction of widespread social and economic restrictions. And that, in turn, relies on an efficient and effective contact-tracing system. The Rapid Audit of Contact Tracing for Covid-19 in New Zealand by Ayesha Verrall back in April concluded that, at the time of the audit, the system “was only 30 percent as good as it needed to be to cope with an outbreak”. In response, the Prime Minister promised $70 million to expand staff numbers and build the tracing system to “gold standard”.

Scan and scan again

Most people carry smartphones, and countries around the world have invested in apps to supplement their contact-tracing systems.2 New Zealand’s official tracing app is called NZ Covid Tracer. It relies on businesses displaying a business-specific QR code at their premises. Visitors to those premises need to scan the code with the app every time they visit.

Bronwyn Howell and Petrus Potgieter recently compared the New Zealand and Australian official COVID-19 tracing apps against Verrall’s “gold standard” performance measures. NZ Covid Tracer performed very poorly. It suffers from a variety of problems, including:

  • It has limited coverage of the places where people might infect, or become infected, by others. This is because, in part, only businesses with a RealMe account and a New Zealand Business Number can obtain a QR code. This excludes other places (eg, trains, buses, schools) or events (eg, private parties, team sports) where people spend time in close proximity.3
  • NZ Covid Tracer does not keep records of the people visiting a business. As keeping such records was a Government requirement during alert levels 2 and 3, NZ Covid Tracer needed to be used in addition to other recording systems. This was confusing for both businesses and their customers, and a potential source of scanning fatigue.

Not the govt appConfused? Photo: Dave Heatley

  • Scanning compliance is too low for NZ Covid Tracer to be useful.4 5 As at 8 June the Ministry of Health had logged only 1.4 scans per registered app user. (Yes, you read it right. 1.4 scans in total, not 1.4 scans per day.) That is more like people kicking the tyres to see if the app works, than the “ongoing use of digital diaries” that the Government has asked of the populace.

Two QR code optionsOptional? Photo: Dave Heatley

  • Scanning compliance will likely fall even further at alert level 1, as people and businesses return to pre-COVID normal.

For the New Zealand tracing system to be effective, it requires both a diary of the places where individuals have been, and a register of the people who visited those places. Should an individual become infected, health officials can trace contacts from diary to registers and back to diaries.6 The NZ Covid Tracer app provides only for diaries. The tracing system was relying on businesses using other apps and manual records to provide registers. As businesses are no longer required to maintain registers under alert level 1, an essential pillar of this system will disappear.

Bluetooth does it better

Bluetooth is a short-range radio technology built into modern smartphones. Among other things, it supports wireless headphones and speakers. Bluetooth also allows phones to communicate with other phones, as long as they are nearby. Suitably written apps can use Bluetooth to create a record of which phones were nearby other phones, and for how long. This could allow health officials to easily determine the contacts of an infected individual.

Importantly, these apps do not require businesses to register, or people to scan QR codes. They record encounters at all places, not just participating businesses. Such apps include Australia’s COVIDSafe, Singapore’s TraceTogether (from which the Australian app drew liberally) and those based on the Google and Apple tracing APIs7 8

Howell and Potgieter concluded that, unlike NZ Covid Tracer, Bluetooth-enabled smartphone apps including COVIDSafe are useful supplements to countries’ tracing systems.

New Zealand could bolster its contact tracing system by swapping to a Bluetooth-based alternative. Costs would be low. Source code (eg, for COVIDSafe) is freely available, and it has been widely reviewed for bugs, security and privacy. Australia passed special legislation to make it an offence to misuse the data collected, and their privacy-protecting legislation could be quickly and easily adapted for New Zealand.9 Adopting the Australian app has a further advantage, as both governments are keen to introduce a trans-Tasman travel bubble. Further, a redesigned, more capable, app could be seamlessly rolled out to existing NZ Covid Tracer users via Apple’s App Store and Google’s Play Store.

Responding to COVID-19 is not a competition in which one country benefits only at the expense of others. All countries face the same underlying threat. Just as other countries can learn from New Zealand’s success to date, we should be learning from what others have done well. We can adopt the best available technology to bolster New Zealand’s COVID tracing system, increase the chances of quickly containing any further outbreaks, and make it more likely the country can stay at alert level 1.

My take outs

  • Further cases of COVID-19 in New Zealand are very likely. Quickly detecting and containing those cases will allow us to stay at alert level 1.
  • The NZ Covid Tracer app seems poorly suited to supplementing the country’s tracing system. Its performance will further decline under alert level 1 as people become more complacent and businesses no longer maintain contact registers.
  • New Zealand would be well served by a quick move to an automated, Bluetooth-enabled app. Existing NZ Covid Tracer users could be seamlessly upgraded. 

1. “The person of a diplomatic agent shall be inviolable. He shall not be liable to any form of arrest or detention. The receiving State shall treat him with due respect and shall take all appropriate steps to prevent any attack on his person, freedom or dignity.” See:
2. Tracing apps are designed to supplement, not replace, the contract-tracing systems operated by countries’ health agencies.
3. As a quick (and admittedly unrepresentative) experiment, I checked each of the seven places I went to this morning. Only one offered the NZ Covid Tracer QR code. The places were a ferry, a café, my workplace, a medical practice, a physiotherapist, a coffee cart and a supermarket.
4. The proportion of New Zealanders that have downloaded and registered the NZ Covid Tracer app has been touted as an indicator of success, but that measure is misleading on its own. Registered users must have the opportunity to scan QR codes at the places they visit, and actually choose to do so. Automated apps (such as those using Bluetooth) are have significant advantages, including that places to not need to be registered and encounters with other app-users are automatically recorded.
5. To be useful, a contract tracing app also needs to be installed by a significant proportion of the population. On the latest available numbers 1.8 million Singaporeans (31% of the population), 6.13 million Australians (24% of the population) and 541 000 New Zealanders (11% of the population) have downloaded official contact tracing apps.
6. As the relevant records are stored in many different formats, such contact tracing will be labour-intensive and error prone. But that’s still an improvement over not having the records at all.
7. The Australian and Singaporean apps take a different approach to privacy than do apps built on the Google/Apple tracing APIs. The Australian/Singaporean approach stores data about contacts in a centralised database accessible to health authorities, with privacy contingent on security measures, process transparency and legislation. By contrast, contact records in the Google/Apple approach do not include personally identifiable information and are stored only on users’ smartphones. Switzerland and Italy have released apps using the Google/Apple API, and Germany, Latvia and Estonia are following suit.
8. Some commentators have expressed concerns about excessive battery drain from Bluetooth-based contact tracing apps. According to the Australian Government “We undertook testing prior to the release of COVIDSafe, and battery consumption on tested devices is only marginally greater with the app running, particularly on devices that are already Bluetooth®-enabled.” The Google/Apple API was designed, in part, to further reduce battery drain by providing relevant functionality within the operating system.
9. The Google/Apple API is present on all smartphones updated to the latest versions of Google’s Android and Apple’s iOS. COVID-19 exposure logging is disabled, however, unless you install an app authorised by the country’s health authority. As there is no authorised app for New Zealand, the relevant settings pages look like the following:

COVID-19 settingsCOVID-19 settings on New Zealand smartphones: Android (left) and iOS (right)

Have your say

Please tick the box to prove you're a human and help us stop spam.


  • Gravatar for Sam Jewel

    Sam Jewel 16/07/2020, 8:22 pm (3 years ago)

    People can't help but to rely on what is possible available counter measures against covid. Innovators, this is the time you showcase your talent!

    Please tick the box to prove you're a human and help us stop spam.
  • Gravatar for Phil Perrott

    Phil Perrott 6/07/2020, 1:52 pm (3 years ago)

    Our experience of the Covid 19 app in use in NZ is ------ "hopeless".
    Very few premises have a QR displayed. The app works spasmodically (possibly due to poor QR print quality and placement behind dirty windows). 1 QR code was placed on an automatic door so it was a lovely game of chase the door or catch me if you can. Come on NZ get something workable!

    Please tick the box to prove you're a human and help us stop spam.
    • Gravatar for Dave Heatley

      Dave Heatley 6/07/2020, 2:41 pm (3 years ago)

      Great imagery - chasing a moving QR code!

      What do you think would need to change to make the app usable for you and other NZers?

  • Gravatar for carlos

    carlos 3/07/2020, 12:58 pm (3 years ago)

    I think the idea of 'tracer' apps is totalitarian and I certainly won't have anything to do with it.
    I have also not seen any definitive proof that the numbers of supposed cases have any validity. Too many cases of people with covid being classified as dying from, or seriously ill from covid when it is far more likely they were already sick and/or dying from other morbidities. And the 'tests' used have been shown to be wildly inaccurate by as much as 50%, that is just a pathetic result and leaves the entire testing regime without any credibility.

    Please tick the box to prove you're a human and help us stop spam.
    • Gravatar for Dave Heatley

      Dave Heatley 3/07/2020, 3:30 pm (3 years ago)

      Thanks Carlos. I agree that data collected by tracer apps could be put to totalitarian ends, so what is collected and how that is managed matters. The Financial Times has a very interesting series of graphs of death rates for 21 countries at These show a very significant number of "excess" deaths in 17 of those countries over the past six months. These can be reasonably attributed to COVID-19

RSS feed for comments on this page | RSS feed for all comments