More effective social services

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More effective social services - final report

This inquiry will focus on ways to improve productivity and generate better outcomes for New Zealanders from the Government’s investment in public services such as social housing, employment services, and programmes to reduce crime. 

The Commission has been asked to examine traditional and emerging innovative approaches to social services in particular, drawing on both international and domestic experience, and assess their effectiveness. Examples of new approaches in governance, commissioning and delivery in New Zealand include the Social Sector Trials and Whānau Ora.

The inquiry will consider how agencies identify social-service needs and make decisions about delivery. It will pay particular attention to commissioning arrangements and how effective these arrangements are at targeting services to the right clients, bringing together the right mix of agencies, and achieving desired outcomes.

Read the full Terms of Reference below. See the Treasury website for information about the process of setting inquiry topics and government responses.

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Next steps

The Commission will publish an "issues paper" that will outline its proposed approach to this inquiry, the context for the inquiry, and a preliminary list of key questions to be addressed. The issues paper will seek submissions from all interested parties and be accompanied by consultation to gather a wide range of views and experience.

The Commission’s final report to the Government is due on 30 June 2015.

Inquiry contacts: Administrative matters

T: (04) 903 5169


Geoff Lewis, Inquiry Director

T: (04) 903 5157