More effective social services

More effective social services: Draft report

The draft report is now available below, along with summary material.

Word versions for accessibility purposes are available from

Media release: Decision-making needs to be closer to communities

The Commission has been asked to look at ways to improve how government agencies commission and purchase social services. This will include how agencies identify the needs of people who use the services, how they choose organisations to provide the services, and how the contracts between agencies and organisations work. 

Inquiry news

6-7 Jul 2015: ANZEA Conference 2015

30 Jun 2015: Evidence to Action conference 2015

28 May 2015: Blog: The freedom to choose: the advantages of client-directed budgets

21 May 2015: Blog: Data and analytics can transform social services

28 Apr 2015: Home & Community Health Association (HCHA): Facing Change Conference 2015

1 Apr 2015: Blog: Better evaluation can boost our productivity

Have your say

The Commission received 134 submissions on the issues paper, and a further 112 submissions on the draft report. Submissions closed on 24 June. 

The Commission held a further round of engagement meetings to discuss our draft report with the social service sector, including providers, umbrella groups, government agencies, and clients where possible. Meetings were held in Northland, Auckland, Hamilton, Christchurch, and Dunedin as well as Wellington between 25 May and 30 June 2015.

For more information, email

Key dates

24 June: Submissions on the draft report close
31 August: Final report due to Government

Register your interest

The Commission seeks your assistance in gathering ideas, opinions and information to ensure the inquiry is well-informed and relevant. We will keep registered participants informed as the inquiry progresses via email updates at key stages in the inquiry process.

Register your interest.

Inquiry contacts

Administrative matters:
T:(04) 903 5167

Other matters:
Geoff Lewis, Inquiry Director
T: (04) 903 5157

Download individual chapters of the report