Promoting the utilisation of productivity measures
1 July 2018
Productivity indicators can be an important source of information for state sector managers, providing insights into how well resources are being used and helping managers to identify potential areas of improve.
Yet as with all performance indicators, there can be a gap between the collection of performance information and the use of that information to inform decisions. Drawing on the public administration literature, this paper highlights steps agencies can take to increase the use of productivity indicators in decision-making. The steps include involving staff in the development of productivity indicators; fostering a culture that values performance improvement and problem solving; and establishing a supportive institutional environment.